Frequently Asked Questions
Everything you need to know about shopping on our marketplace.
Orders & Purchases
Browse products, select your items, and add them to your cart. When you're ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You'll receive an email confirmation with tracking information.
Orders can be modified or canceled within 30 minutes of placement, provided they haven't entered the packaging or shipping phase. After that, please contact the seller directly or our support team for assistance.
Once an order is marked as "Shipped," cancellation is no longer possible.
Once your order is shipped, you'll receive a tracking number via email and in your account dashboard. Use this tracking number to monitor your package in real time until delivery.
Shipping & Delivery
We offer multiple shipping options to fit your needs:
- Standard 5-10 business days
- Express 2-4 business days
- Same-Day Available in select cities
Yes, we ship to over 100 countries worldwide. International shipping costs and delivery times vary by location. Customs duties and taxes may apply and are the responsibility of the buyer.
Returns & Refunds
We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in the same condition as received. To initiate a return, go to your order history and select "Request Return."
Some items like perishables, personalized goods, and clearance items are non-returnable.
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider, typically 3-10 additional business days.
Payments & Security
We accept major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and mobile money options. All payments are processed securely through encrypted channels.
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Our platform is regularly audited for security compliance, and we never store full credit card details on our servers.
Account & Settings
Click the "Login" button in the top right corner, then select "Create Account." Fill in your details, verify your email, and you're ready to shop. An account lets you track orders, save wishlists, and enjoy faster checkout.
Visit our "Sell on Marketplace" page and submit an application. We'll review your business details and get back to you within 2-3 business days. Once approved, you can list products, manage inventory, and fulfill orders through your seller dashboard.
Still have questions?
Our support team is available 24/7 to help you with anything you need.